Last Updated: [Date]
XPECOL ("we," "us," "our") operates the XPECOL marketplace platform (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website, mobile application, and related services.
By accessing or using the Service, you consent to the data practices described in this policy. If you do not agree, please do not use our Service.
We collect information to provide, improve, and secure our Service.
A. Information You Provide Directly:
Account Information: Name, email address, phone number, profile picture, postal/ZIP code, and password when you register.
Profile Information (Service Professionals): Business name, skills, certifications, work history, photos of previous work, government-issued ID (for verification), business license, and insurance information.
Booking Information: Service details, addresses, dates/times, special instructions, and communication with other users.
Payment Information: Credit/debit card details, UPI IDs, or other financial information are processed by our secure, PCI-DSS compliant third-party payment processors. We do not store full card numbers on our servers.
Communications: Records of your chats, calls (if facilitated through the platform), emails, and support tickets.
B. Information Collected Automatically:
Device & Log Data: IP address, browser type, operating system, device identifiers, mobile network information, pages viewed, access times, and referring website addresses.
Location Data: Precise or approximate location (via IP address or GPS, with your permission) to show nearby services and Professionals.
Usage Data: Information about how you interact with the Service (clicks, search queries, booking patterns).
Cookies & Tracking Technologies: We use cookies, web beacons, and similar technologies. For more details, see our Cookie Policy.
C. Information from Third Parties:
Social media platforms (if you log in or link your account).
Background check and identity verification services (for Professionals).
Marketing and analytics partners.
We use your information for the following lawful purposes:
To create, maintain, and secure your account.
To facilitate connections, bookings, and payments between Customers and Service Professionals.
To verify the identity and credentials of Service Professionals.
To provide customer support and resolve disputes.
To send you service-related announcements (booking confirmations, reminders, updates).
To personalize your experience and show relevant services.
To send promotional communications (you can opt-out anytime).
To improve, test, and monitor the effectiveness of our Service.
To detect, prevent, and address fraud, security, or technical issues.
To comply with legal obligations.
We do not sell your personal information. We share it only in the following circumstances:
Between Users: To enable a booking, we share necessary information (e.g., Customer name, address, and contact with the assigned Professional; Professional's name, profile, and contact with the Customer).
With Service Providers: Trusted third parties who perform services for us (payment processing, data hosting, SMS delivery, email service, analytics, background checks, marketing).
For Legal & Safety Reasons: If required by law, subpoena, or to protect the rights, property, or safety of XPECOL, our users, or the public.
Business Transfers: In connection with a merger, sale of company assets, financing, or acquisition.
With Your Consent: For any other purpose disclosed to you with your permission.
Depending on your location, you may have rights such as:
Access & Portability: Request a copy of your personal data.
Correction: Update or correct inaccurate data.
Deletion: Request deletion of your personal data (subject to legal obligations).
Opt-Out: Opt-out of marketing communications and certain data sharing. Use the "unsubscribe" link in emails or adjust app notification settings.
Object/Restrict Processing: Object to our processing of your data in certain circumstances.
To exercise these rights, contact us at [privacy@xpecol.com]. We will respond in accordance with applicable law.
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations (e.g., tax, accounting), resolve disputes, and enforce our agreements. Account deletion requests will be processed as per our retention schedule.
We implement reasonable administrative, technical, and physical security measures designed to protect your information. However, no internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security.
Your information may be transferred to, and processed in, countries other than your own. We ensure appropriate safeguards are in place, such as standard contractual clauses, when transferring data internationally.
Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete it.
Our Service may contain links to other websites. This Privacy Policy does not apply to those sites. We encourage you to review their privacy policies.
We may update this policy periodically. We will notify you of material changes by posting the new policy on the Service and updating the "Last Updated" date. Your continued use constitutes acceptance.
If you have questions or concerns about this Privacy Policy or our data practices, please contact our Data Protection Officer at:
